Frequently Asked Questions

Everything you need to know about your By Charlotte shopping experience.

How long does shipping take?

Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days. All orders are processed within 24 hours.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless faulty.

What materials are used in your jewelry?

Our pieces are crafted from high-quality 18k Gold Vermeil, 14k Solid Gold, and ethically sourced Sterling Silver, designed for durability and sensitive skin.

How should I care for my jewelry?

To maintain brilliance, avoid contact with perfumes, lotions, and water. Store your pieces in a cool, dry place and clean gently with a soft microfiber cloth.

Do you offer international shipping?

Yes, we ship worldwide. International delivery times vary by location but generally take between 7-14 business days depending on customs processing.

Can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status.